Mock export from the customer support queue. Raw customer wording kept as-is (typos and all). Fictional, for the hackathon.
Queue: Octocat Supply — Pre-launch Window: last 7 days · 7 tickets
#4821 · 2025-06-02 · Discount code has nowhere to go Got the email about the launch offer and it says enter my code at checkout but when I go through my cart theres no box to type it in? Where am I supposed to put it. Code is LAUNCH-ish something, happy to send it.
#4822 · 2025-06-02 · Can't actually pay I've added stuff to my cart but I can't see how to actually pay for any of it. Is checkout not switched on yet? Need to place this order for my branch this week.
#4826 · 2025-06-03 · "invalid" code?? A colleague forwarded me a promo code and when I tried to use it the site just did nothing. No error, no discount, nothing. Is the code dead or is the feature not live. Would be nice to at least be told if a code is wrong.
#4830 · 2025-06-04 · Where's my past orders How do I look at orders I placed last month? I want to reorder the same items but I cant find a history anywhere. Currently writing them down on paper which is silly.
#4833 · 2025-06-04 · promo from newsletter not working Signed up to the newsletter, got a code as promised, went to check out and there is literaly no field for it. Am I missing a step? Feels half finished tbh.
#4838 · 2025-06-05 · Search? Is there a way to search products by name? Scrolling the whole catalogue to find one item is painful when you know exactly what you want.
#4841 · 2025-06-06 · Expired code still "works" / doesn't Tried an old code from a flyer, wasn't sure if it had run out. Nothing on screen told me either way — it just charged full price. If codes expire can you say so instead of silently ignoring it?
Triage note (support lead): Cluster of tickets around entering / validating a discount code at checkout — currently no such capability exists in the product. Separately: the usual "can't pay" and "past orders" and "search" asks, which I believe are already on the roadmap — leaving those for the backlog rather than raising fresh.